How do I purchase tickets for a show or event?

To purchase tickets for a show or event, visit www.ticketmaster.com or use the Ticketmaster mobile app.

Complimentary Tickets

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In order to receive complimentary tickets for a show or event, you must receive a complimentary ticket offer and RSVP. Reserved tickets can be picked up at the Ocean Casino Resort Box Office on the day of the show and are guaranteed up until 90-minutes prior to show-time.

Reserved complimentary tickets are guaranteed up until 90 minutes prior to showtime. Tickets can be picked up at the Ocean Casino Box Office beginning at 12PM on the day of the show.

Children Tickets

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Everyone requires a ticket to enter. Ovation Hall events are All Ages unless otherwise noted.

Will Call

Will call tickets are available for pickup at the Ocean Casino Resort Box Office located on the casino floor. You must present a valid government issued photo ID with the credit card used for the ticket purchase.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party to deliver tickets.

What if my ticket gets lost or stolen?

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and present their identification to have their ticket reprinted.

What are the hours of operation of the box office?

Show Days are 1 pm until 30 minutes after the headliner hits the stage.

To call the Ocean Box office, please call 609-783-8000. Tickets can only be purchased in person at the Ocean Box Office, or via ticketmaster.com. Cash, MasterCard, Visa, Discover & American Express payment accepted.

What are the door times to my show?

Door times vary, but are usually 60 minutes prior to show time. Please check the specific event page as these dates are subject to change. Does Ovation Hall have accessible seating?

Does the venue have accessible seating?

Accessible seating tickets are available from every purchase point, ticketmaster.com and at the Ocean Casino Resort Box Office.

Guests With Disabilities

Ocean Casino Resort strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

• Ticketing: ADA tickets can be purchased online via Ticketmaster.com.We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.ADA seating available and issued on a first-come, first-served basis for each performance.
• Accommodations: All venue bathrooms, concession stands, and merchandise stands are accessible.
• Service Animals: permitted inside the venue during events. Only registered working animals are permitted.

Are there any age restrictions for headliner shows?

All guests must have a ticket regardless of age. Appropriate adult supervision is required. Some performances may not be suitable for young children and venue management reserves the right to refuse admission for any reason. Children of any age may NOT attend a concert of performance deemed 18 or 21 to enter.

Are food and drink allowed in the venue?

Ovation Hall offers a wide variety of beverages for purchase during your time at the venue. You are not permitted to bring any outside food or alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase. Must be 21 or older. Please drink responsibly.

Is there security at Ovation Hall?

Venue security is located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

What items are not allowed in Ovation Hall?

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

The following items are not allowed:

• Chairs of any kind
• Backpacks and oversized bags – other bags are subject to a search
• Illegal substances or paraphernalia
• Bottles, cans, coolers and liquid containers
• Food and beverages (including alcohol) Available for purchase inside the venue
• Umbrellas
• Selfie Sticks
• Strollers
• Weapons of any kind – Ocean Management reserves the right to define
• Non-professional or professional cameras with detachable, long or extending lenses
• Fireworks, explosives or projectiles of any kind
• Laser pointers
• Glow sticks
• Beach balls
• Compressed air horns
• Aerosol spray cans
• Tools (wrenches/pliers)
• Pets (non-service animals)
• Recording devices of any kind: audio or video
• Any other items deemed unacceptable by Ocean Casino Resort / Venue / Security Management
• Smoking is NOT permitted

Where is venue parking?

For parking info, please visit https://www.theoceanac.com/parking/.

Does Ocean Casino Resort have a nightclub or dancing?

Yes, Ocean Casino Resort has a nightclub and dayclub scene, featuring a rotation of the best global DJs and celebrities.

What is Casino Credit?

Casino credit is a way to secure funds from your checking account for your pleasure at our table games and slot machines. There are no fees or service charges of any kind to use your Ocean Rewards credit line. Minimum credit line starts at $500.

How to use Casino Credit

If you play slot machines, you would proceed to the casino cage, present your ID and ask for a marker. You can sign a marker for any amount up to your available credit limit. The cashier will then issue you cash or a slot voucher to play with. If you play table games, you would proceed to the game of your choice (excluding poker room) and ask a dealer for a marker. The table games supervisor will issue your chips to play with.

When do you have to pay back the balance of your Casino Credit line?

Markers that have been issued to you during your stay are considered to be counter checks and have deposit dates based on their face value.
• Markers up to $1,000 will be deposited to your checking account in 7 calendar days
• $1,001 up to and including $5,000 will be deposited in 14 calendar days
• $5,001 and above will be deposited in 45 calendar days

Smaller markers may be consolidated at the end of your trip in person at the casino cage for additional time. The consolidated marker’s deposit date will be based on the final amount, beginning with the issue date of the oldest marker.

How do I request a sponsorship or donation?

Ocean Casino Resort is committed to supporting the community in which we do business through in-kind donation, sponsorships, and volunteerism. This commitment is an integral part of our culture and we embrace it with enthusiasm. To support Ocean’s green initiatives, we kindly ask that all requests for donations or sponsorships are submitted via email to OceanCares@theoceanac.com.

What is Ocean Cares?

As team members of Ocean Casino Resort, we feel that kindness is the source of our pride and in sharing this awareness everyone will succeed. Philanthropy efforts include supporting charitable organizations such as the Human Society of Atlantic County, Marine Mammal Stranding Center, Ronald McDonald House and The Alcove Center for Grieving Children and Families.

What is the name of our card program?

Our rewards program is called Ocean Rewards Club. There will be an entry level card along with four higher tiers: Blue (entry level), Gold, Platinum, Black and Chairman. Each tier offers its own unique set of rewards and comps. To learn more about Ocean Rewards Club, click here.

When does Ocean Rewards start?

Players can start earning points to our new rewards program starting on October 1, 2019. The earning/benefit periods are as follows:

• Earning Period: October 1, 2019 – December 31, 2020
• Benefit Period: January 1, 2021 – December 31, 2021

What are the tier levels and how do I move up the tier levels?

Tier levels open up greater levels of rewards, based on your play. You can move up to higher tiers by playing more and earning tier points. The higher your tier, the greater your rewards. Tier points are re-set at the first of each year, but you’ll be upgraded to your higher tier status as soon as you earn the required point threshold.

• Blue – You’re automatically enrolled at the Blue Tier when you sign up with Ocean Rewards.
• Gold – Earn 3,000 tier points annually to achieve Gold status.
• Platinum – Earn 15,000 tier points annually to achieve Platinum status.
• Black – Earn 75,000 tier points annually to achieve Black status.
• Chairman – Earn 300,000 tier points annually to achieve Chairman status.

Will Ocean Casino Resort match tier levels from other properties?

Yes. Please click here for more details regarding tier match.

Will free play be available? If so, in what increments?

Yes. Ocean Casino Resort will offer free play for guests who qualify and are members of our Ocean Rewards program. Free slot play will be earned based on play.

How will Same Day Free Play/comp dollars be earned?

Same Day Free Play is earned based on your slot play. Comp dollars are earned based on your slot or table play. Same Day Free Play has a minimum of $5 required in order to download. For questions regarding your Same Day Free Play or comps, please visit any Ocean Rewards Center.

When and how will Ocean Casino Resort send out promotional mailers?

Promotions and offers will be sent via email as well as through the mail based on play. To receive special communications please sign up here or visit the Ocean Rewards Club Center.

When will I receive my Ocean Rewards card?

Guests can pick up their card from the Ocean Rewards Club Center.

Does Ocean have a veterans program?

Yes, veterans can visit the Ocean Rewards Center and receive an Ocean Honor Card. Ocean Honor Cardholders receive an automatic Gold card upgrade with Gold Tier benefits, complimentary self-parking, a 10% hotel discount and 10% discount on Food & Beverage throughout Ocean Casino Resort.

All Active Duty military, members of the Army National Guard, Air National Guard, members of
the Army Reserve, Navy Reserve, Marine Corps Reserve, Air Force Reserve, Coast Guard Reserve, and all U.S.
Veterans are eligible. ID verification is required and all of the following will be accepted at any Ocean
Rewards Center: Active Military ID, National Guard ID, Retired Military ID, DD214, and Veteran’s cards.

How many nights a week are comped rooms available?

Comped rooms will be available 7 nights a week. Rates and comped offers will vary based on play.

How many table games and slot machines does Ocean Casino Resort have?

Ocean Casino Resort has 1,945 slot machines, 100 tables and 8 poker tables.

Does Ocean Casino Resort allow smoking on the casino floor?

Smoking is permitted at City Way Parking Garage 6th floor, Sky Garden, The Brow and Boardwalk only.

What is the comp rate in the poker room?

Comp earning rate in the poker room varies by type of poker game and length of play. For questions regarding the comp rate, please visit any Ocean Rewards Club Center.

Where will my comp dollars be accepted? What will the ratio be?

Comp dollars will be accepted at all outlets at a 1:1 ratio.

Will my Ocean Rewards Club card expire?

Yes. Your Tier level will reset once a year. Your tier information, along with the number or points needed to reach the next Ocean Rewards tier, are always available in your Ocean Rewards account which you can view at any self-service kiosk. You can also view tier and tier credits on Ocean Casino Resort’s online portal.

Do my comp dollars expire?

Comp dollars expiration will vary based on your Ocean Rewards Club Card tier. After six months of inactivity your comp balances will expire (three months for blue tier).

When does same day free play expire?

After three months of inactivity your same day free play balances will expire.

Is there a minimum age to use the pool?

Children under 18 must be accompanied by an adult during their time at the pool. Poseidon Pool & Cabana Club and the HQ2 Beachclub are 21+ areas. Please visit Pools & Cabanas for more details.

What do I need to access the pool?

To access the pool, you will need to present your guest room key and registration wristband to prove hotel room validity. Wristbands are issued at the registration desk.

Does the hotel have a pool?

Yes, Ocean Casino Resort has one swin in/swim out pool and two outdoor pools.

Does Ocean Casino Resort have Tesla Charging Stations?

Ocean Casino Resort has four charging stations for Teslas. Guests who are interested in using the chargers should go to the Porte Cochere and a Valet Team Member will be able to assist. The current Self-Park Rates will be charged for the use of the charging stations.

What time is check-in? Check-out?

Check-in is at 4pm Monday-Saturday and 6pm on Sunday and holidays. Check-out is at 11am.

Can I request an early check-in or late check out?

Both early check-in and late check-out are unavailable at this time.

What is the minimum age requirement to check-in?

You must be 21 years or older to check-in.

What is required at check-in?

A valid government picture ID and a credit card are required at the time of check-in.

What forms of payment are accepted?

All major credit cards are accepted. Guests may also pay for their room in cash. A guest must provide a valid debit/credit card for the Security Deposit.

Does Ocean Casino Resort require an authorization on my credit card for incidentals?

Yes, the initial authorization at the time of check-in is $100.00 for incidentals, plus room and tax fees. If there are no incidental charges during your stay, the $100 pre-authorization will be credited back to your card.

Is Ocean Casino Resort Dog-Friendly?

Ocean Casino Resort is not a pet-friendly hotel and unfortunately, we do not accept emotional support animals. We do, however, accept service animals. Service animals must be registered at the Front Desk and will receive an “Approved Animal” sticker upon registration. Guests are encouraged to present the sticker to any team member who questions whether or not the animal is registered with the hotel.

Is room service available? If so, when?

Yes, room service is available and hours are subject to change based on business demand. You can view the full room service menu in your in-room directory.

What are the Parking Fees?

Free Parking – Ocean Rewards Club Members

Ocean Rewards Club members receive FREE self-parking daily at Ocean Casino Resort. Park on the 6th floor, casino level, and be steps away from your favorite machine. Or, park on the 11th floor, hotel level, and be steps away from hotel check-in.

Learn more about parking here.

Are there any additional fees associated with my room reservation?

Your room reservation is subject to your room rate, plus 13.625% taxes, the Resort fee ($23), the Atlantic City Tourism fee ($2), and State Occupancy fee ($3) plus applicable taxes.

Are babysitting services available?

No, we do not have babysitting services available.

Does Ocean Casino Resort offer accessible rooms?

Yes, Ocean Casino Resort offers accessible rooms. Please contact a Reservation Specialist at 609.783.8000 to book an accessible room.

Does Ocean Casino Resort offer Internet access?

Yes, Ocean Casino Resort offers free Internet access throughout the resort.

Does Ocean Casino Resort have a fitness center?

Yes, Ocean Casino Resort has a fitness center which is located at The Shops at the Row.

What is the cost to use the fitness center?

The fitness center is included in the resort fee. Guests who are not staying at the hotel may purchase a fitness center pass.

Does Ocean Casino Resort offer hotel room packages?

Ocean Casino Resort offers hotel room packages. Please check our room package section under the Hotel+Spa menu. Packages are constantly updated, please check back periodically for updates.

Is there a charge for additional guests to stay in my room?

Yes, all rates are based on single or double occupancy. Each additional guest is $25.00 per person, per night.

What is the maximum room occupancy?

The maximum room occupancy is four (4) adults per room.

What does the Resort fee include?

The Resort fee includes free high-speed Wi-Fi Internet, and access to the pool and the fitness center. All reservations are subject to this Resort fee.

How do I use my Ocean Rewards points to reserve a room?

Casino guests earn complimentary room stays based on the level of play. Generally, casino guests are sent a promotional calendar identifying either the complimentary night stay or a discount room rate.

Can I book more than one room at a time?

Yes, you may book more than one room at a time.

Will I be guaranteed that my room will have the bed type, view or location I requested?

All rooms are based upon availability at the time of check-in.

Can I change or cancel a hotel reservation online?

At this time, you may not make changes or cancel your reservation online. To change or cancel your reservation, please call a Reservation Specialist at 609.783.8000.

What is Ocean Casino Resort’s hotel cancellation policy?

We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation in order to avoid the cancellation fee, and to receive the refund of your deposit.

Will I incur any penalties if I arrive late to my scheduled reservation time?

We ask all guests to notify us if they plan on arriving late. No penalty will be assessed. If you plan on arriving past 9pm, please contact us at 609.783.8000.

How late can my reservation for a hotel room be held? What is the cancellation policy?

Casino reservations are held until 9pm. Hotel reservations are held until 9pm. We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation.

Does Ocean Casino Resort offer wheelchair/scooter rentals?

Ocean Casino Resort offers scooter and wheelchair rentals. Mobility scooters and electric wheelchairs are $40 plus tax per day for the first and second day, and $20 plus tax each day thereafter. Manual wheelchairs are $15 plus tax per day for the first and second day, and $8 plus tax each day thereafter. Manual wheelchairs are free of charge for the entire trip when a state issued disability card is presented. Scooters must be rented in advance by calling 609-303-2189 and can be picked up at the Concierge Desk upon arrival.

Are laundry and/or dry-cleaning services available at Ocean Casino Resort?

Yes, laundry and dry-cleaning services are available at Ocean Casino Resort.

Are there cribs available for hotel guests?

Yes, cribs are available at no additional charge. Please let your Reservation Specialist know that you would like a crib available for your stay.

How can I contact the Concierge Desk?

To contact the Concierge Desk, please call 609-783-8777.

Does Ocean Casino Resort offer special rates to groups?

Yes, please contact our Group Sales team at 609-783-8300 or sales@theoceanac.com for room blocks of 10 or more rooms.

Does Ocean Casino Resort offer discounts to AAA/AARP members, government and/or military personnel?

Yes, AAA/AARP, government and military personnel will receive a 10% discount. To book with these discounts, please call a Reservation Specialist at 609.783.8000. Discounted rooms cannot be booked online.

Is smoking allowed in the hotel?

Smoking is permitted at City Way Parking Garage 6th floor, Sky Garden, The Brow and Boardwalk only.

Does Ocean Casino Resort offer Dynamic Currency Conversion?

Yes, Ocean Casino Resort offers conversion for select currencies. Please visit our Casino Cage for more information.

Casino Check Cashing Service

Can I reserve connecting hotel rooms?

Yes, you may request connecting hotel rooms. Connecting hotel rooms are based upon availability at the time of check-in.

Can I bring food and drinks into my hotel room?

Ocean Casino Resort has over 20 dining outlets throughout our property to accommodate all of your dining needs. For this reason, we do not allow outside food or beverage on property. Only 12” x 12” coolers used for medicinal purposes will be allowed up to the hotel rooms. You will be permitted to bring one (1), six (6) pack of beer or one (1) bottle of wine/champagne per hotel room.

How do I sign up for access to the player portal?

Ocean Rewards Club card holders can log in to their online account by clicking this link and inputting their Ocean Rewards Club card number and PIN.

I don’t remember my PIN. Can I change it online?

To maintain the highest levels of account safety, all PIN numbers must be changed on the property at an Ocean Rewards Club Center.

What information will I be able to see if I sign up for the player portal?

You will be able to see your comp balance, card expiration date, Same Day Free Play balance, promotions, hotel offers and entertainment offers. You will also be able to view your tier level and number of tier credits.

Will I be able to book hotel rooms and reserve promotions through the player portal?

We are working on that functionality and hope to have it available for our guests in the near future. Currently, you will be able to view your offers, but still must call to book a room and reserve an offer if prompted to do so in the description of the offer.

Who do I contact if I have questions?

Please contact our team at 609.783.8000, or your Marketing Executive, if you have questions about the player portal or your account.

Welcome, and thanks for checking out our ECheck casinos page, one of the most popular pages on our website. eChecks are nothing more than digital versions of traditional paper checks. The pieces of paper found in your checkbook are nothing special; they simply contain all the information a retailer or bank needs to process a payment. eChecks are digital versions of these pieces of paper, containing all the information a retailer or bank needs to process payments except in a digital package. An eCheck is little more than a fancy digital transaction that doesn’t involve a credit or debit card. Instead, the funds are drawn from your checking account without the presence of a paper check.

There are many advantages to using a casino that accepts eChecks. Ease, convenience, no need to input personal credit card numbers. The list goes on and on. But one thing that you should definitely know up front when you use casinos that accept EChecks as a casino deposit methods is that the funds are not automatically available. That’s because, just like with a paper check, an eCheck payment has to be cleared by your bank and the retailer that receives the payment. In this case, the casino. Payment usually takes three or four business days to clear before the money is in your account.

How to Use eChecks at Online Casinos

Using eChecks at online casinos is just like using a paper check at a retailer, or using your debit card at an online retailer. When you’re ready to deposit to a casino that accepts EChecks, all you do is fill in the eCheck information (routing number, account number, bank name, etc) and you’re done. Your bank will “send” a digital check to the online casino (or their bank), and once the eCheck clears, your funds will appear in your online casino player account.

Can USA Players Use eChecks to Deposit to Online Casinos?

USA players looking to use eCheck should note that most USA players have trouble depositing and receiving casino payouts with this method. While some can use electronic checks with no issues, others see their eChecks deposits rejected constantly. The only method of seeing if you can deposit using eChecks is to try at one of the many online casinos that accept the payment method, and see if the electronic check is processed. At a minimum, online casinos that accept eChecks will be able to accept the deposit, the issues usually arrive when attempting to withdraw.

Casinos that Accept Echecks + U.S. Players

There are a couple of online casinos that accept eChecks from U.S. players. Just recently, a few of the best online casinos started accepting eChecks from U.S. players. But even though these are casinos that accept eChecks and USA players, doesn’t mean that the eCheck is going to work. Deposits of this variety are often flagged and declined in the US. It’s just one of the sad truths of playing at online casinos in the states.

Bovada

Knowing that Bovada has all of the great casino games that players will like, the number one that players are focused on is the banking methods in which they are going to get the money on and off their account. Ececk is one of the best options that players can use when it comes to transferring money to their Bovada account. One of the simple banking methods could also have bonuses attached to it as well.

Along with echeck deposits on Bovada, they are known to have a lot of games which means money can be made every day. From slots to blackjack games, there are many games that players can check once they sign in to their account. Echeck is one of the ways to get money onto your account to play any of these games.

Slots.lv Casino

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Ignition Casino

Echeck is trying to be known as one of the better banking methods and to be that, there are a few things that they focus on improving. The withdrawal days are one thing that has improved and Ignition casino has had players get their money back using echeck. The process of getting your money is one thing that could help players decide whether or not they want to use the echeck option.

With so many games on Ignition for casino players to participate in, there is no time for slow transactions. The fact is Ignition is flushing out money to players with all the games that they present so picking a banking method is a top priority and echeck is one that is considered.

Sloto'Cash

One of the best echeck casino sites for players to sign up for is Slotocash. There are so many games here for players to dip in and bettors are all about making as much money as they can. When making money there is one thing that has to be figured out and that is how to transfer money on and off your account. Echeck is an option that many players have to check out and pick from.

Echeck has a benefit to whereas players don’t have to put in personal credit numbers to deposit money into Slotocash. One of the few sites that take echeck, Slotocash also offers bonuses to players that use this banking method as well. Players will have many banking methods to choose from but echecks will be one that will stick out to many players.

Cherry Jackpot

One of the best casino sites out there for players is Cherry Jackpot. Making money on this site is no problem at all but the main thing that players need to figure out is the banking method options to choose from. Echeck is here for players to choose from and there could be better or worse options on here as well. Echeck is basically a paper check electronically. The time it takes for this money to be transferred could be longer than others and this is something that needs to be worked on.

There will plenty of banking methods here but players will choose the one that fits bets. There are also be bonuses that will be offered to echeck users as well. Some of the other banking methods may take a few weeks to transfer money or get approved but echeck may take only a few days.

Cafe Casino

When it comes to picking a casino site to sign up for, Cafe Casino is one of the few that comes to mind for a lot of players. There is a lot of games and there are multiple bonuses that players can choose from that could earn them free play or extra money to play with. Picking a banking method is one that players must do once they sign up for Cafe Casino. Echeck deposits will be one that players can check out and could be one that fits the type they look for.

Echeck is for players that like to keep their personal information secretive because that is one of the advantages of using echeck. This digital check option is one that could help players get their money on their Cafe Casino account quickly and that is a major priority for most players. With most banking methods taking a few weeks to get approved and transfer money onto site account, echeck could take a lot less time with it taking a few days.

Casino Id Check Online

FAQ's About Using Echecks At Online Casinos

If you have a checking account, you already have access to eChecks. Since eChecks require nothing more than the information found on your paper check, using an eCheck is as easy as typing the numbers from your check into the online eCheck transaction form.

Some online casinos allow withdrawals using eCheck and some don’t. Check with the online casino’s cashier to find out if they allow withdrawals using eChecks.

Using an eCheck to deposit to an online gambling site is as safe as writing any check to any retailer. Your bank’s customer service department and the online casino’s customer service department will be happy to help if you have any problems with your eCheck deposit.

Every casino has its own fee schedule, and no doubt some casinos charge extra fees for using eChecks to make deposits or withdrawals, usually around $5. However, all of the ECheck online casinos we promote probably do not and they also offer bonuses on the initial deposit, which would more then make up for a $5 fee.

Some online casinos do occasionally offer special bonuses if you make a deposit using eChecks, somewhere in the neighborhood of an extra 10% match bonus or some other small promotional offer. However, every new player that signs up at Instant eCheck casinos is eligible for their welcome bonus, regardless of what method they use to deposit. The welcome bonus is the best bonus that they will ever offer you, so this is the one to use to the fullest.